Yuma AI

Features

• Intelligent Automation: Automate repetitive tasks and empower your experts to focus on complex customer interactions with Yuma's AI capabilities.
  
• Seamless Integration: Effortlessly connect Yuma with your existing Shopify tools and plugins for a unified customer support experience.
  
• Omnichannel Support: Offer consistent, 24/7 customer support across multiple channels including Email, Chat, WhatsApp, and social media platforms.
  
• Auto-Pilot Mode: Yuma's Auto-Pilot function can independently handle customer requests, such as editing orders or managing subscriptions.
  
• Advanced Analytics: Gain actionable insights with Yuma’s analytics to track and enhance customer service performance and ROI.
  

Use Cases:

• Streamlining Operations: Businesses can reduce operating costs by autonomously handling customer queries and actions, increasing efficiency.
  
• Improving Customer Satisfaction: Provide faster, on-brand responses to increase CSAT scores and maintain a strong online reputation through timely customer interactions.
  
• Scaling Support: Quickly adapt to fluctuating ticket volumes without the need to increase headcount, maintaining service quality during peak periods.
  
• Maximizing ROI: Achieve significant returns on investment with reduced response times, automated ticket resolution, and focus on long-term customer value.
  

Yuma is the ultimate tool for Shopify businesses aiming to optimize customer support and drive growth. With its advanced AI technology, Yuma not only enhances productivity and lowers costs but also provides premium customer experiences around the clock.